March 31, 2012
MIKEN Builders President Mike McKone, left, and founder and CEO Mike Cummings proudly display the company’s new BBB of Delaware Torch Award for Marketplace Ethics in front of their Millville headquarters on Cedar Drive.
MIKEN Builders, a Millville-based Delaware residential and commercial design/build and remodeling firm celebrating its 25th anniversary, was awarded the Better Business Bureau of Delaware 2012 Torch Award for Marketplace Ethics March 12.
The award, commemorated with an engraved crystal bowl, was presented to MIKEN founder and CEO Mike Cummings and President Mike McKone on the stage of the Sheraton Wilmington-South in New Castle during the BBB annual banquet.
MIKEN was one of four businesses in the state to receive the award. The BBB award is one of many earned by MIKEN Builders, including nine Excellence in Construction awards from Associated Builders & Contractors, a Bethany-Fenwick Chamber of Commerce Lighthouse Award and a Bethany-Fenwick Chamber of Commerce Business of the Year Award.
“The BBB Torch Award for Marketplace Ethics,” said Cummings, “is personally satisfying to receive because it recognizes the principles and ethics we live and work by, all that we stand for and that MIKEN has worked so hard to achieve for our customers over the last 25 years.”
Reviewed in the judging process were company histories, management practices, marketing and communications, and company reputations.
MIKEN Builders was founded by Mike Cummings in 1986 in Wilmington. The company expanded in 1994 by opening a second office in Millville, near Cummings’ Bethany Beach home. This expansion allowed MIKEN to serve the community by offering a wider range of services, both commercial and residential, in a larger geographical region.
In 2011, MIKEN Builders consolidated the two offices into one in Millville, with a shift in focus to primarily residential home building, additions and remodeling. Cummings said the consolidation enables the company to continue to “serve customers with the service they deserve, at a price that is fair and allows for a more focused and customer-driven company mind-set.”
One of the ways MIKEN has increased the quality of customer service is through communications technology, particularly the use of a project website. Project owners, designers, subcontractors, suppliers and MIKEN employees all join the project-specific website. This ensures that all communication is tracked, recorded and heard by each party.
Another side of MIKEN Builders cited in the award review is MIKEN’s commitment to “always be a company that values the importance of community and is dedicated to enhancing that community.”
MIKEN has been involved in numerous charitable organizations throughout its quarter century of business on Delmarva. The company is an active member of Contractors for a Cause, of which Cummings is a founding member, and is a regular contributor and supporter of the Justin Jennings Foundation. MIKEN played a vital role in the fundraising for and building of Justin’s Beach House in Bethany Beach.
MIKEN is a regular contributor to many local foundations, including the Delaware Blood Bank, Beebe Medical Center’s South Coastal Health Campus and Ronald McDonald House of Delaware.
MIKEN is a Certified Green Professional committed to protecting the environment through sound building practices, a member of the American Institute of Architects for Delaware and for the Chesapeake Bay region, the Home Builders Association and the National Federation of Independent Business, among others.
All of these factors went into the BBB decision to present MIKEN Builders the 2012 Torch Award for Marketplace Ethics.